Last Updated: October 13, 2026
At Aerofom LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures for requesting a return, replacement, or refund for products purchased through our online store.
Our product range includes heated apparel and accessories, such as heated jackets, vests, gloves, cushions, blankets, and compatible power banks. Return eligibility may depend on the product's condition, the reason for the return, and applicable consumer protection laws.
1. Return Eligibility
We recommend that customers contact us within 30 days of delivery to request a return. This is our proposed standard return window and should be confirmed before publishing.
To qualify for a standard return, products should generally meet the following conditions:
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Be unused, unworn, and in their original condition.
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Include original packaging, accessories, and any items supplied with the product.
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Include proof of purchase or a valid order number.
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Show no damage caused by misuse, unauthorized modification, or improper handling.
Certain products may require additional inspection because they contain electrical heating elements, electronic components, or battery-powered features.
Products that have been used, damaged, modified, or returned without required accessories may not qualify for a change-of-mind return, subject to applicable law and statutory consumer rights.
2. Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged during delivery, or different from the item you ordered, please contact us as soon as possible.
To help us review your request, please provide:
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Your order number.
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A description of the issue.
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Clear photographs or a short video showing the problem, where appropriate.
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Photographs of the packaging if the item arrived damaged.
We will review the information and determine an appropriate resolution, which may include troubleshooting where safe and appropriate, a replacement, or a refund.
For electrical heating products, please discontinue use if the product appears damaged, overheats, produces an unusual smell, or shows other signs of an electrical fault. Do not attempt unauthorized repairs.
If the problem is confirmed to be a product defect or fulfillment error, we will explain the available resolution and any applicable return-shipping arrangements in accordance with applicable law.
3. Returns Due to Size, Fit, or Change of Mind
We understand that a product may not meet your expectations or fit as anticipated.
If you wish to return a product because of sizing, color preference, or a change of mind, contact us before sending it back.
The product should generally be unused, unworn, and in its original packaging. Please review the size information and product description before placing an order.
Return shipping costs for change-of-mind returns may be the customer's responsibility, provided this is disclosed where required and permitted by applicable law.
If a product's size, description, or other material details were inaccurate, your request will be assessed under the applicable defective or misdescribed-product provisions and relevant consumer protection laws.
4. Heated Products and Electrical Accessories
Our store may offer products containing heating elements, electrical connections, temperature controls, and battery-powered functionality.
For safety and product-condition reasons:
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Products should be disconnected from their power source before being prepared for an authorized return.
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Products must not be returned with unauthorized modifications or damage caused by misuse.
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Any supplied accessories should be included when requested.
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Products showing signs of electrical damage or unsafe operation should not be used while a return request is being reviewed.
Some heated apparel products in our product range are listed without batteries included. Please check the individual product listing to confirm whether a compatible power bank or other power source is included with your purchase.
Nothing in this section removes any return, refund, or warranty rights that cannot legally be excluded.
5. How to Request a Return
To initiate a return, follow these steps:
Step 1: Contact us
Email Aerofomlllc@gmail.com with the subject line "Return Request."
Step 2: Provide your order details
Include your order number, the product name, the reason for the return, and supporting photographs if relevant.
Step 3: Wait for instructions
Our team will review your request and provide the next steps, including the authorized return destination and any applicable shipping instructions.
Step 4: Ship the product if approved
Please do not send a product to an address that has not been confirmed by our team. We use third-party fulfillment providers, and the correct return destination may differ from the original shipping location.
Step 5: Product inspection
After the returned item is received, it may be inspected to confirm its condition and eligibility for the requested resolution.
6. Refund Processing
If your refund is approved, it will generally be issued to the original payment method unless another method is agreed upon or required by law.
The refund amount will depend on the circumstances of the return, the original transaction, and applicable legal requirements.
Shipping charges, return shipping costs, and other fees will be handled in accordance with the disclosed terms of your purchase and applicable law.
Once we initiate a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
We will communicate the outcome of your request after the review process.
7. Exchanges and Replacements
If you receive a defective or incorrect product, you may contact us to request a replacement or another appropriate resolution.
Exchanges for different sizes, colors, or product models are subject to availability and approval.
If the requested replacement is unavailable, we will discuss the available alternatives with you, subject to applicable law.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at Aerofomlllc@gmail.com.
We will review the order's fulfillment status and advise whether cancellation is possible.
Because our orders are handled through third-party fulfillment centers, we cannot guarantee cancellation once processing or dispatch has begun.
If an order has already shipped, the applicable return procedure may apply. Any refund due will be handled in accordance with applicable law.
9. Items That May Not Qualify for Standard Returns
Subject to applicable law, standard change-of-mind returns may be restricted for products that:
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Have been worn or used.
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Have been damaged through misuse or unauthorized modification.
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Are missing required accessories or components.
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Cannot be returned in their original condition because of the customer's handling.
Any additional restrictions for hygiene-sensitive items, personalized products, or final-sale products will be disclosed where applicable.
These restrictions do not override mandatory consumer rights relating to defective, unsafe, misdescribed, or incorrectly supplied products.
10. Lost or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking details, if available.
We will review the available shipping information and work with our fulfillment partners or shipping carrier where appropriate.
Any refund or replacement for a lost shipment will be handled according to the circumstances, our applicable policies, and relevant consumer protection laws.
11. Contact Information
For return, refund, replacement, or cancellation requests, contact:
Business Name: Aerofom LLC
Email: Aerofomlllc@gmail.com
Please include your order number in all correspondence concerning an existing purchase.
Thank you for shopping with Aerofom LLC. We appreciate your business and will make reasonable efforts to handle return and refund requests fairly and efficiently.